Actions

Actions define what’s going to happen when an SLA is exceeded. You can define actions as system, mail or API call.

Defining New Actions or Deleting Old Actions

  • Click Create New Action in the Events page.
  • In the page that opens, the properties of the event must be entered. The properties are below:

    • Name: A clear name for the event.
    • Description: A short description can help with administration.
    • Type: The type of the event. The available types are; System Notification, E-mail, REST API Call, and SOAP API Call.
  • Fields about the chosen event type will appear after type is selected. These fields are listed below:

    • System Notification
    • Text: The text that will be in the warning message.
    • Level: The color code based on the priority of the event.
    • E-mail
    • Text: The text that will be in the warning message.
    • Level: The color code based on the priority of the event.
    • E-posta Adresleri: E-email addresses separated by semicolons ;.
    • REST API Call
    • Text: The text that will be in the warning message.
    • Level: The color code based on the priority of the event.
    • Target Address: The address of the REST API to call. Ex: HOST [ “:” PORT ] [ ABS_PATH ] : http://localhost:8080/rest/actionService/save
    • Action Type Parameter Name: Name of the parameter that will have the action type. Ex: ActionType
    • Action Text Parameter Name: Name of the parameter that will have the action text. Ex: ActionText
    • Open API Test Console: When this button is clicked, the REST API will be tested with the API test console.
    • SOAP API Call
    • Text: The text that will be in the warning message.
    • Level: The color code based on the priority of the event.
    • Target Address: The address of the SOAP API to call. Ex: HOST [ “:” PORT ] [ ABS_PATH ] : http://localhost:8080/rest/actionService/save
    • Method Name/Source Path: The method name in the SOAP API.
    • Action Type Parameter Name: Name of the parameter that will have the action type. Ex: ActionType
    • Action Text Parameter Name: Name of the parameter that will have the action text. Ex: ActionText
    • Open API Test Console: When this button is clicked, the SOAP API will be tested with the API test console.
  • To finish, click Save Event after filling the necessary fields.

  • You can delete the event with the Delete Event button in the Events page.

Assigning a SLA to the Event

  • In the SLAs that use the event list section, click the Show the SLAs that can use this event button.
  • In the window that opens, click the Add event to SLA button that belongs to the SLA.